KeepCard helps Shopify and WooCommerce merchants recover returns before they become RMAs. Customers scan a QR card or open a store link, verify their order, choose a return reason, and then either receive a controlled keep offer or get routed into the right return flow.

For merchants, KeepCard combines pre-return recovery with operational control. It verifies real orders, creates reason-based keep offers, routes damaged or defective claims to the normal return flow, writes outcomes back to the order, and gives teams analytics on RMAs avoided, refund value retained, discounts issued, and estimated reverse-logistics savings.

It also includes fraud protection and review workflows. Merchants can limit one keep offer per order, flag repeated claims, choose how risky sessions are handled, review customer risk signals, and route suspicious cases without breaking their existing returns setup.

Key features

• QR card or store link to catch return intent before a formal return starts
• Verified order lookup using order number and checkout email
• Reason-based keep offers for preference returns
• Automatic routing for damaged or defective items
• Fraud protection with repeated-claim checks and configurable risk response modes
• Customer risk review panel with signals, session history, and flagged-session handling
• Shopify and WooCommerce integrations
• Automatic order note updates and single-use discount code generation
• Analytics for RMAs avoided, refund value retained, discounts issued, and estimated savings
• Works alongside an existing return portal instead of replacing it